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Refund policy

Last updated: July 10, 2026

Free to start

Start with Free to create digital memories and time capsules. Free includes limited storage and a selection of templates. AI tools require Premium.Compare the current plans on Pricing for additional storage and tools.

Premium plans

Premium is billed securely through our payment provider, on a monthly or yearly basis depending on the plan you choose. You’ll see the price and billing period before you confirm any purchase.

Requesting a refund

If a Premium plan isn’t right for you, contact us within 14 days of a charge and we’ll refund the current billing period in full. Refunds are returned to your original payment method.

Cancelling

You can cancel Premium anytime from your account. Cancelling stops future charges, and your Premium features stay active until the end of the period you’ve already paid for. Your capsules and memories are always yours to keep.

Reaching us

Questions about a charge or a refund? Get in touch and we’ll sort it out.

Create, design and preserve digital memories, on your own or together, with control over what you share. If you want to save a memory for a special moment, create a Time Capsule and choose when or how it opens.