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Report an issue or share an idea

Each report includes context, metadata, and attachments to help us respond faster

Tell Us What Happened
Fill out the fields below, set the appropriate priority, and let us know how to follow up with you.

Use the scale so we can route your request to the right team.

The more details you provide (URLs, IDs, timestamps), the faster we can help.

Each file must be under 8MB. Select them from your device.

Tell us where you want updates.

Enable this to schedule a call with our team.

We'll send frequent updates.

Use this if the platform is unavailable.

Your information is encrypted in transit, and every request is tracked.
Support Status
How we prioritize requests and keep you informed.
MEDIUM

Severity helps us determine which on-call team will respond. Critical tickets trigger paging for plans with incident coverage.

What to include:

  • Exact steps you took before encountering the issue
  • Links or IDs of the affected capsules or teams
  • Screenshots or a short Loom/video recording

Need to speak with someone?

Email support@abeduls.com or message #help-center in Slack if you are on an Enterprise plan.

What Happens Next
We keep every report actionable and transparent.

After you submit:

  • We log device metadata so engineers can reproduce the issue.
  • Your request is automatically routed to the team you selected with the chosen severity.
  • You receive updates via your preferred reply channel, plus Slack for eligible plans.

Need to update the ticket later? Reply to the email thread or reopen this form and reference the same subject.